Title: | Best practices in resolving customer complaints |
Alternate title: | Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report |
Alternate title: | Federal Benchmarking Consortium study report |
Author: | National Performance Review (U.S.) |
Author: | Gore, Al, 1948- |
Note: | National Performance Review :, 1996 |
Link: | page images at HathiTrust |
No stable link: | This is an uncurated book entry from our extended bookshelves, readable online now but without a stable link here. You should not bookmark this page, but you can request that we add this book to our curated collection, which has stable links. |
Subject: | Benchmarking (Management) -- United States |
Subject: | Consumer complaints -- United States |
Subject: | Consumer satisfaction -- United States |
Subject: | Total quality management in government -- United States |
Other copies: | Look for editions of this book at your library, or elsewhere. |
Help with reading books -- Report a bad link -- Suggest a new listing
Home -- Search -- New Listings -- Authors -- Titles -- Subjects -- Serials
Books -- News -- Features -- Archives -- The Inside Story
Edited by John Mark Ockerbloom (onlinebooks@pobox.upenn.edu)
OBP copyrights and licenses.