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Best practices in resolving customer complaints

Title:Best practices in resolving customer complaints
Alternate title:Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report
Alternate title:Federal Benchmarking Consortium study report
Author:
Author:
Note:National Performance Review :, 1996
  
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Subject:Benchmarking (Management) -- United States
Subject:Consumer complaints -- United States
Subject:Consumer satisfaction -- United States
Subject:Total quality management in government -- United States
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