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Author Cheesman, Jo, presenter
Title From agent to expert / Jo Cheesman
Publisher London : Henry Stewart Talks, 2009
Descript. 1 online resource (1 streaming video file (49 minutes)) : colour, sound



Series Contact center management : how to succeed in today's dynamic environment
Henry Stewart talks. Business & management collection. Contact center management
Note Animated audio-visual presentation with synchronized narration
Title from title frames
Contents Future of training -- Key challenges and changes -- E-learning and contact centers -- Case study: SingTel -- Case study: the Cooperative Bank -- Main barriers to e-learning -- Future of e-learning and multimedia learning
Access Access restricted to subscribers
Subject Call center agents
Call centers -- Management
Customer services -- Management
Add Title HS talks
H.S. talks
OCLC HST1904_1_2
Record Link http://catalogue.londonmet.ac.uk/record=b1626137~S1



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