The Online Books Page

Customer relations

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• Business
• Public relations

• Consumer affairs departments
• Relationship marketing

• Customer relations -- Management
• Customer relations -- Technological innovations
• Customer services

• Relationship Marketing (Cambridge, MA: Marketing Science Institute, c2008), by Robert W. Palmatier (PDF at Washington)

• Wake Up Your Call Center: Humanizing Your Interaction Hub (third edition; West Lafayette, IN: Ichor Business Books, c2000), by Rosanne D'Ausilio (PDF at Purdue)

• The Cluetrain Manifesto: The End of Business as Usual (2000), by Rick Levine, Christopher Locke, Doc Searls, and David Weinberger (HTML at cluetrain.com)

• Technical Service in the American Economy: A Problem in Marketing Management (Michigan Business Studies v16 #1; 1962), by James G. Hauk (page images at HathiTrust (title page missing))

• Be Polite to All (London: Dean and Son, ca. 1857) (multiple formats at archive.org)

Items below (if any) are from related and broader terms.

• Consumer Reports (partial serial archives)

• Ecology Begins at Home: Using the Power of Choice (2008 and 1989 editions), by Archie Duncanson (PDF files with commentary at alternativ.nu)

• Agriculture Information Bulletin (partial serial archives)

• Relationship Marketing (Cambridge, MA: Marketing Science Institute, c2008), by Robert W. Palmatier (PDF at Washington)

• Fundamentals of Business (second edition; Blacksburg, VA: VT Publishing, 2018), by Stephen J. Skripak (multiple formats with commentary at vt.edu)
• Exploring Business (version 2.0, derived from Creative Commons licensed edition published by Flat World Knowledge, ca. 2011), by Karen Collins (PDF at saylor.org)
• Gods of Commerce: The Big World View of Business (c1995), by Michael Phillips (HTML at well.com)
• A History of Business (2 volumes; Ann Arbor: University of Michigan Press, c1963), by Miriam Beard (page images at HathiTrust)
• Understanding American Business (New York: Macmillan, 1939), by Humphrey B. Neill and Howard M. Cool (page images at HathiTrust)
• A History of the Business Man (New York: Macmillan, 1938), by Miriam Beard (page images at HathiTrust)
• Business and Law, or, The Careful Man's Guide: A Complete Legal and Business Compendium, Including Facts, Figures, Tables, Weights, Measures, Statistics, Short Cuts in Figures, etc.; To Which is Added, Practical Home Building and The Busy Man's Atlas (Boston et al.: Hertel, Jenkins and Co., 1907), by E. T. Roe and Elihu G. Loomis (page images at HathiTrust)
• Business Psychology (Los Angeles: New Literature Pub. Co., 1912), by Christian D. Larson (page images at HathiTrust)
• Fundamentals of Prosperity: What They Are and Whence They Come (New York et al.: Fleming H. Revell Co., c1920), by Roger Ward Babson (Gutenberg text and page images)
• How to Make Money, and How to Keep It: or, Capital and Labor (Detroit: Chamberlain Pub. Co., 1884), by Thomas A. Davies and Henry A. Ford (page images at HathiTrust)
• Increasing Human Efficiency in Business, by Walter Dill Scott
  • illustrated HTML at Virginia
  • Gutenberg text
• The New Industrial Day (New York: The Century Co., 1913), by William Cox Redfield (multiple formats at archive.org)
• The Theory of Business Enterprise, by Thorstein Veblen (text files at McMaster)
• An Address on Success in Business (1867), by Horace Greeley (PDF with commentary at unl.edu)
• Business Hints for Men and Women, by A. R. Calhoun (Gutenberg text)
• How to Make Money, and How to Keep It (New York: G. W. Carleton; London: S. Low, Son, and Co., 1867), by Thomas A. Davies (multiple formats at Googld)
• Influencing Men in Business: The Psychology of Argument and Suggestion (New York: Ronald Press Co., 1911), by Walter Dill Scott (multiple formats at archive.org)
• Management Through Accounts (New York: Ronald Press Co., c1924), by James H. Bliss (page images at HathiTrust)
• Mayhew's Practical Book-Keeping Embracing Single and Double Entry, Commercial Calculations, and the Philosophy and Morals of Business, by Ira Mayhew (page images at MOA)
• Training for Power and Leadership (Garden City, NY: Garden City Pub. Co., c1923), by Grenville Kleiser (page images at HathiTrust)
• The Vested Interests and the Common Man, by Thorstein Veblen (text at McMaster)
• The Vested Interests and the State of the Industrial Arts ("The Modern Point of View and the New Order") (New York: B. W. Huebsch, 1919), by Thorstein Veblen (multiple formats at archive.org)
• Worth and Wealth: A Collection of Maxims, Morals and Miscellanies for Merchants and Men of Business, by Freeman Hunt (page images at MOA)

• Cyclopaedia of Commercial and Business Anecdotes (published under "Frazar Kirkland" pseudonym in 2 volumes; New York and London: D. Appleton and Co., 1864), by R. M. Devens
  • Volume I: multiple formats at archive.org
  • Volume II: multiple formats at archive.org
  • both volumes: page images at HathiTrust
• Cyclopaedia of Commercial and Business Anecdotes (published under "Frazar Kirkland" pseudonym in 1 volume; New York and London: D. Appleton and Co., 1868), by R. M. Devens
  • multiple formats at archive.org
  • page images at HathiTrust

• Notebooks of James Gillespie Hamilton, by James Gillespie Hamilton (HTML at LOC)
• The Argonauts of Forty-Nine, by David Rohrer Leeper (illustrated HTML at LOC)
• One Man's Gold: The Letters and Journal of a Forty-Niner (1930), by Enos Christman, ed. by Florence Morrow Christman (PDF and XML at loc.gov)
• "Both Sides Told," or, Southern California As It Is, by Mary C. Vail (HTML at LOC)
• California '46 to '88, by Jacob Wright Harlan (HTML at LOC)
• Our Italy, by Charles Dudley Warner (HTML at LOC)
• Recollections of a '49er, by Edward Washington McIlhany (HTML at LOC)
• Recollections of a Long and Somewhat Uneventful Life, by Stephen Allen Bemis (HTML at LOC)

• Sprouts: Working Papers on Information Systems (2000-) (full serial archives)

• Innovation Happens Elsewhere: Open Source as Business Strategy (online edition, c2005), by Ron Goldman and Richard P. Gabriel (HTML with commentary at dreamsongs.com)

• Sprouts: Working Papers on Information Systems (2000-) (full serial archives)
• Subject-Oriented Business Process Management (c2011), by Albert Fleischmann, Werner Schmidt, Christian Stary, Stefan Obermeier, and E. Börger (multiple formats with commentary at SpringerLink)
• Gamification at Work: Designing Engaging Business Software, by Janaki Kumar and Mario Herger (HTML with commentary at interaction-design.org)

• Greening IT: How a Greening IT Can Form a Solid Base for a Low-Carbon Society (c2009), ed. by Adrian T. Sobotta, Irene N. Sobotta, and John Gøtze
  • PDF with commentary at wfsf.org
  • multiple formats at archive.org

• Strategic Planning for Business: A Self Help Manual (North Ryde, NSW: Blakemore Consulting International, c2011), by John Blakemore (PDF at Blakemore Consulting)

• Fast Company (full serial archives)
• Illinois Business Review (partial serial archives)
• Journal of Islamic Business and Management (full serial archives)
• Michigan Business Studies (partial serial archives)
• Forbes (partial serial archives)
• The Rotarian, by Rotary International and International Association of Rotary Clubs (partial serial archives)
• The Journal of Business of the University of Chicago (partial serial archives)
• Harvard Business Review (partial serial archives)
• System (1928-1931) (partial serial archives)
• The Magazine of Business (1927-1929) (partial serial archives)
• System (1900-1927) (full serial archives)
• The University Journal of Business (full serial archives)
• Journal of Nepalese Business Studies (partial serial archives)
• The Office Economist (partial serial archives)
• Explorations in Entrepreneurial History (partial serial archives)

More items available under broader and related terms at left.