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Research libraries -- Customer services -- United States

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• Research libraries -- Customer services
• Research libraries -- United States
• Customer services -- United States

• Customer service programs in ARL libraries : a SPEC kit (Association of Research Libraries, Office of Leadership and Management Services, 1998), by George J. Soete and Association of Research Libraries. Office of Leadership and Management Services (page images at HathiTrust)

Items below (if any) are from related and broader terms.

• Reports of the AAU Task Forces: Acquisition and Distribution of Foreign Language and Area Studies Materials; A National Strategy for Managing Scientific and Technological Information; Intellectual Property Rights in an Electronic Environment, by Association of American Universities Research Libraries Project (page images at HathiTrust)
• Support staff and student assistants in ARL libraries (Systems and Procedures Exchange Center, Association of Research Libraries, Office of University Library Management Studies, 1976), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)
• Historical review of projects funded under Title II-C of the Higher Education Act of 1965 : strengthening research library resources, 1978-1981 : a commissioned paper (U.S. Dept. of Education, Office of Educational Research and Improvement, Office of Libraries and Learning Technologies, 1982), by Abigail Studdiford and United States. Office of Libraries and Learning Technologies (page images at HathiTrust)
• Affirmative action policies and practices in ARL libraries (Association of Research Libraries, Office of Management Services, Systems and Procedures Exchange Center, 1990), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)
• Research library trends II : 35 libraries in the 1970's and beyond : a sequel to Research library trends, 1951-1980 and beyond (U.S. Dept. of Health and Human Services, Public Health Service, National Institutes of Health, 1990), by Warren Frederick Seibert, Paul A. Games, Marjorie A. Kuenz, Lister Hill National Center for Biomedical Communications, and National Institutes of Health (U.S.) (page images at HathiTrust)
• Cultural diversity programming in ARL libraries (Association of Research Libraries, Office of Management Studies, 1990), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust)
• ARL/RLG interlibrary loan cost study : a joint effort by the Association of Research Libraries and the Research Libraries Group (The Association, 1993), by Marilyn M. Roche, Research Libraries Group, and Association of Research Libraries (page images at HathiTrust; US access only)
• Book, the library, and research in the humanities (University of Illinois, Graduate School of Library and Information Science, 1998), by Bernhard Fabian and John J. Boll (page images at HathiTrust)
• Our cultural heritage : whence salvation? (ARL, 1977), by Louis B. Wright, Gordon Norton Ray, and Association of Research Libraries (page images at HathiTrust; US access only)
• Strengthening research library resources program : FY/80 abstracts, Higher Education Act, title II-C. (U.S. Dept. of Education, Office of Libraries and Learning Technologies : U. S. G.P.O., 1980), by United States. Office of Libraries and Learning Technologies and United States (page images at HathiTrust)

• A summary of the results of the Office of Management Studies Survey of the recruitment, staff development, and minority employment practices of research libraries (Association of Research Libraries, Office of University Library Management Studies, 1972), by Don Webster, W. Putnam, and Association of Research Libraries. University Library Management Studies Office (page images at HathiTrust; US access only)

• Strategic planning in ARL libraries. (Systems and Procedures Exchange Center, Association of Research Libraries, 1984), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)

• The Automation inventory of research libraries, 1986 (OMS, 1986), by Maxine K. Sitts and Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)
• The Automation inventory of research libraries, 1985 (OMS, 1985), by Maxine K. Sitts and Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust)
• Microcomputers in ARL libraries (Systems and Procedures Exchange Center, Association of Research Libraries, Office of Management Studies, 1984), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)
• The automation inventory of research libraries, 1989 (Association of Research Libraries. Systems and Procedures Exchange Center, 1989), by Emily Gallup Fayen and Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust)

• Networks, open access, and virtual libraries : implications for the research library (Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign, 1992), by Clinic on Library Applications of Data Processing (28th : 1991 : University of Illinois at Urbana-Champaign), Charles Hargis Davis, Brett Sutton, Committee on Institutional Cooperation, and University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science (page images at HathiTrust)

• Collection development organization and staffing in ARL libraries. (Office of University Management Studies, Association of Research Libraries, 1987), by James E. Bobick and Association of Research Libraries. Office of Management Studies (page images at HathiTrust)

• Report to the Office of Science and Technology Policy on library and information services' roles in the National Research and Education Network (The Commission, 1992), by United States. National Commission on Libraries and Information Science and United States. Office of Science and Technology Policy (page images at HathiTrust)

• Minutes of the Meeting, by Association of Research Libraries (partial serial archives)
• Technology and Scholarly Communication (1999), ed. by Richard Ekman and Richard E. Quandt (frame-dependent HTML with commentary at UC Press)

• The Center for Research Libraries directory. (The Center for Research Libraries, in the 20th century), by Center for Research Libraries (U.S.) (page images at HathiTrust)

• A Guide to the cultural resources in Illinois (Office of the Secretary of State, 1988), by Maynard Crossland and Tina M. Reithmaier (page images at HathiTrust)

• A directory of library systems in New York State. (The University of the State of New York, The State Education Department, Library Development., 1976), by New York State Library. Division of Library Development (page images at HathiTrust)
• A directory of reference and research library resources systems in New York State. (University of the State of New York, the State Education Dept., Division of Library Development, 1967), by New York State Library. Division of Library Development (page images at HathiTrust; US access only)

• Strengthening research library resources program : abstracts of funded projects, 1990 (Office of Educational Research and Improvement, U.S. Dept. of Education, 1992), by Louise Sutherland, Janice Owens, Linda Loeb, and United States. Office of Educational Research and Improvement (page images at HathiTrust)
• Application for grants under Strengthening Research Library Resources Program. (U.S. Dept. of Education, Office of Educational Research and Improvement, 1986), by United States. Office of Educational Research and Improvement (page images at HathiTrust)
• Application for grants under Strengthening Research Library Resources Program. (U.S. Dept. of Education, Office of Educational Research and Improvement, 1990), by United States. Office of Educational Research and Improvement (page images at HathiTrust)
• Library programs : strengthening research library resources program : Higher Education Act, Title II-C, abstracts of funded projects, 1988. (U.S. Dept. of Education, Office of Educational Research and Improvement, Library Programs, Information Services, 1989), by United States. Office of Educational Research and Improvement. Library Programs (page images at HathiTrust)
• Library programs : strengthening research library resources program : Higher Education Act, Title II-C : abstracts of funded projects 1989 (Office of Educational Research and Improvement, U.S. Dept. of Education, 1990), by Louise V. Sutherland, Janice E. Owens, and United States. Office of Educational Research and Improvement (page images at HathiTrust)

• Higher Education Act, Title II-C (U.S. Dept. of Education, Assistant Secretary for Educational Research and Improvement, in the 20th century), by United States. Office of Educational Research and Improvement. Library Programs, United States. Office of Libraries and Learning Technologies, and United States. Office of Educational Research and Improvement (page images at HathiTrust)

• Weave: Journal of Library User Experience (2014-) (full serial archives)
• Focus (The Center, 1981), by Center for Research Libraries (U.S.) (page images at HathiTrust)
• Association of Research Libraries activities report (Association of Research Libraries, 1997), by Association of Research Libraries (page images at HathiTrust)

• Libraries newsletter (Pennsylvania State University, Penn State Libraries, 1990), by Pennsylvania State University. Libraries (page images at HathiTrust)

• ARL Statistics (issues, tables, and supplementary materials of some older issues freely available; newer issues may require subscription or payment to access), by Association of Research Libraries (partial serial archives)

• Affirmative action in ARL libraries : a SPEC kit (Association of Research Libraries, Office of Leadership and Management Services, 1998), by DeEtta Jones, Jennalyn Tellman, Joseph R. Diaz, and Association of Research Libraries. Office of Leadership and Management Services (page images at HathiTrust)

• Academic research libraries : a study of growth (Libraries and Audio-Visual Center, Purdue University, 1977), by Miriam A. Drake (page images at HathiTrust)

• User surveys in ARL libraries (Association of Research Libraries, Office of Management Services, 1994), by Laura Rounds, Elaine Brekke, and Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust)

• Handbook of the Newberry Library. (Newberry Library, 1938), by Newberry Library and George Burwell Utley (page images at HathiTrust)

• John Crerar Library : a list of books on industrial arts. Oct. 1903. (Board of Directors, 1904) (page images at HathiTrust)

• Catalogue of books in the library of the American Academy of Arts and Sciences, Boston, 1802. (American Academy of Arts and Sciences], 1802), by American Academy of Arts and Sciences. Library (page images at HathiTrust)

• The 3 R's : reference and research library resources. (The University of the State of New York, The State Education Dept., Division of Library Development, 1969), by New York (State). Division of Library Development (page images at HathiTrust)

• Managing the licensing of electronic products : a SPEC kit (Systems and Procedures Exchange Center, Office of Leadership and Management Service, Association of Research Libraries, 1999), by Trisha Davis, George J. Soete, and Association of Research Libraries. Office of Leadership and Management Services (page images at HathiTrust; US access only)
• Research libraries and global publishing (Association of Research Libraries, 1996), by Jutta Reed-Scott and Andrew W. Mellon Foundation (page images at HathiTrust; US access only)

• Special Collections in ARL Libraries: A Discussion Report from the ARL Working Group on Special Collections (2009), by Association of Research Libraries (PDF at arl.org)
• Qualitative collection analysis : the conspectus methodology (Association of Research Libraries, Office of Management Services, 1989), by Association of Research Libraries. Systems and Procedures Exchange Center (page images at HathiTrust; US access only)

• Electronic reserves operations in ARL libraries : a SPEC kit (Association of Research Libraries, Office of Leadership and Management Services, 1999), by Cindy Kristof, Association of Research Libraries. Systems and Procedures Exchange Center, and Association of Research Libraries. Office of Leadership and Management Services (page images at HathiTrust; US access only)

• Customer services national telephone directory. (U.S. Postal Service, 1984), by United States Postal Service (page images at HathiTrust)
• Report on IRS problem resolution program for handling taxpayer complaints (U.S. Govt. Print. Off. :, 1978), by United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight (page images at HathiTrust)
• Putting customers first : standards for serving the American people ([Executive Office of the President] :, 1994), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Serving the American public (National Performance Review, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Works better and costs less (The Review :, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Implementing the National Performance Review's information technology recommendations (The Review, 1995), by National Performance Review (U.S.) and United States. Government Information Technology Services Working Group. Customer Service Improvement Team (page images at HathiTrust)
• Standards for serving the American people ([Executive Office of the President] :, 1995), by National Performance Review (U.S.), Al Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust)
• Governing in a balanced budget world (National Performance Review :, 1996), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Best practices in customer-driven strategic planning (National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• More systematic customer focus needed (The Office ;, 1993), by United States General Accounting Office (page images at HathiTrust)
• Blair House papers : January 1997 (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Best practices in customer-driven strategic planning (National Performance Review, 1997), by National Performance Review (U.S.) (page images at HathiTrust)
• EPA's customer service plan (U.S. Environmental Protection Agency, Policy, Planning, and Evaluation, 1995), by Planning United States. Environmental Protection Agency. Office of Policy (page images at HathiTrust)
• Standards for serving the American people (Executive Office of the President, 1997), by National Performance Review (U.S.), Albert Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust)
• Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999. (U.S. G.P.O. :, 2000), by Information United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management (page images at HathiTrust)
• Our commitment to quality (U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 1998), by United States. Dept. of Labor. Pension and Welfare Benefits Administration (page images at HathiTrust)
• Customer services directory : central region (The Service, 1983), by United States Postal Service (page images at HathiTrust)
• Tax administration : IRS can improve on the success of its problem resolution program : report to congressional requesters (The Office, 1987), by United States General Accounting Office (page images at HathiTrust)
• Customer Supply Center : Region 3. (U.S. General Services Administration, Federal Supply Service, 1990), by United States. Federal Supply Service (page images at HathiTrust)
• Putting customers first : standards for serving the American people (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Customer service standards of the National Archives and Records Administration. (National Archives and Records Administration, 2003), by United States National Archives and Records Administration (page images at HathiTrust)

More items available under broader and related terms at left.