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Total quality management -- United States

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• Total quality management
• Management -- United States
• United States

• Total quality management -- United States -- Bibliography
• Total quality management -- United States -- Handbooks, manuals, etc.
• Total quality management -- United States -- Information services
• Total quality management -- United States -- Periodicals
• Total quality management -- United States -- Planning
• Total quality management -- United States -- Statistics
• Benchmarking (Management) -- United States
• Total quality management -- Awards -- United States
• Total quality management -- Government policy -- United States
• Total quality management -- Study and teaching -- United States

• Operations Quality Council charter for Total Quality Environment (Health Care Financing Administration, 1992), by Operations Quality Council (U.S.), National Treasury Employees Union, and United States. Health Care Financing Administration. Associate Administrator for Operations (page images at HathiTrust)
• Government as a high performance employer. (Secretary's Commission on Achieving Necessary Skills, U.S. Dept. of Labor, 1992), by United States. Department of Labor. Secretary's Commission on Achieving Necessary Skills (page images at HathiTrust)
• Process improvement : the DSMC approach. (Defense Systems Management College, 1994), by Mary Jo Hall and Defense Systems Management College (page images at HathiTrust)
• Total quality management : can its principles improve health care delivery, especially to the urban poor? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, June 28, 1994. (U.S. G.P.O. :, 1994), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• Are you earning a return on your environmental performance. (U.S. Environmental Protection Agency, 2003), by United States Environmental Protection Agency (page images at HathiTrust)
• The lean and environment toolkit : identify and eliminate waste; reduce business costs and risk; improve environmental results. (U.S. Environmental Protection Agency, 2006), by Incorporated Industrial Economics, Ross & Associates Environmental Consulting, and United States Environmental Protection Agency (page images at HathiTrust)
• The Malcolm Baldrige National Quality Award : hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, second session, February 5, 1992. (U.S. G.P.O. :, 1992), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• Quality in education : report (U.S. G.P.O. :, 1992), by Space United States. Congress. House. Committee on Science and Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldrige National Quality Award : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, February 9, 1994. (U.S. G.P.O. :, 1994), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldridge National Quality Awards Program : an oversight review from its inception : hearing before the Subcommittee on Technology of the Committee on Science, U.S. House of Representatives, One Hundred Fourth Congress, first session, October 18, 1995. (U.S. G.P.O. :, 1995), by United States House Subcommittee on Technology (page images at HathiTrust)
• Quality-focused strategic transformation : human resource lessons from Xerox (Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University, 1992), by Frank J. Wayno and Carolyn Milkovich (page images at HathiTrust)
• The road to the Baldrige award : human resource aspects of strategic transformation (Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University, 1992), by Frank J. Wayno (page images at HathiTrust)
• The NAVFAC headquarters : quality institute : seven steps to organizational improvement. (Naval Facilities Engineering Command, 1993), by United States. Naval Facilities Engineering Command (page images at HathiTrust)
• Employee involvement and quality management in the federal government. (Federal Quality Institute, 1993), by Charles Steinecke and Federal Quality Institute (U.S.) (page images at HathiTrust)
• National quality initiative : long-range plan (U.S. Department of Transportation, Federal Highway Administration ;, 1994), by National Quality Initiative Steering Committee (U.S.) and United States Federal Highway Administration (page images at HathiTrust)
• The lean and environment toolkit : improve environmental results, reduce business costs and risk, identify and eliminate waste. ([Washington, D.C.] : U.S. Environmental Protection Agency, [2007], 2007), by Incorporated Industrial Economics, Ross & Associates Environmental Consulting, and United States Environmental Protection Agency (page images at HathiTrust)

• Total quality management : participatory management (National Agricultural Library, 1991), by Hannah A. Stires, Susan Whitmore, Kathleen C. Hayes, and National Agricultural Library (U.S.) (page images at HathiTrust)

• Performance management methodology (U.S. Dept. of Commerce, 1998), by United States. Department of Commerce and Procurement Executives' Association (U.S.) (page images at HathiTrust)
• Partnering implementation guide : building communication. (Eastern Federal Lands Highway Division, 1996), by United States. Federal Highway Administration. Eastern Federal Lands Highway Division (page images at HathiTrust)
• Labor-management relations guidance bulletin. (U.S. Office of Personnel Management, Human Resources Systems Service, Office of Labor-Relations and Workforce Performance, Labor-Management Relations Division, 1996), by Hal Fibish and United States. Office of Personnel Management. Labor-Management Relations Division (page images at HathiTrust)
• Small business guidebook to quality management. (Office of the Secretary of Defense, Quality Management Office, 1995), by United States. Department of Defense. Office of the Secretary of Defense. Quality Management Office (page images at HathiTrust)

• Self-assessment guide for organizational performance and customer satisfaction : based on the Presidential Award for Quality criteria. (Federal Quality Institute :, 1993), by Federal Quality Institute (U.S.) (page images at HathiTrust)

• Electronic bulletin board user guide (The Network, 1992), by Federal Quality Institute (U.S.). Information Network (page images at HathiTrust)

• SBP (Dept. of the Treasury, Internal Revenue Service, in the 20th century), by United States Internal Revenue Service (page images at HathiTrust)

• Vision for the future : 1991 total quality management plan (The Service, 1991), by U.S. Fish and Wildlife Service (page images at HathiTrust)

• Wait time for treatment in hospital emergency departments, 2009 (U.S. Dept. of Health and Human Services, Centers for Disease Control and Prevention, National Center for Health Statistics, 2012), by Esther Hing, Farida A. Bhuiya, and National Center for Health Statistics (U.S.) (page images at HathiTrust)

• Call Center Benchmarking: How Good is "Good Enough" (West Lafayette, IN: Ichor Business Books, c2000), by Jon Anton and David Gustin, contrib. by Stijn Spit (PDF with commentary at Purdue)
• Best practices in customer-driven strategic planning (National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Best practices in performance measurement (National Performance Review, 1997), by National Performance Review (U.S.) and Albert Gore (page images at HathiTrust)
• Best practices in resolving customer complaints (National Performance Review :, 1996), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Benchmarking US science (U.S. G.P.O. :, 2001), by United States House Subcommittee on Basic Research (page images at HathiTrust)
• Intermediate benchmarks for systemic reform in mathematics and science education. (U.S. Dept. of Education, Office of Educational Research and Improvement, Programs for the Improvement of Practice :, 1994), by National Science Foundation (U.S.) and United States. Office of Educational Research and Improvement. Programs for the Improvement of Practice (page images at HathiTrust)

• Malcolm Baldrige Awards for nonprofit organizations : report together with an additional view (to accompany H.R. 3389) (including cost estimate of the Congressional Budget Office). (U.S. G.P.O. :, 2004), by United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldrige Quality Award : has it made a difference? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, first session, February 18, 1993. (U.S. G.P.O. :, 1993), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)

• Malcolm Baldrige Awards for nonprofit organizations : report together with an additional view (to accompany H.R. 3389) (including cost estimate of the Congressional Budget Office). (U.S. G.P.O. :, 2004), by United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldrige National Quality Award : hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, second session, February 5, 1992. (U.S. G.P.O. :, 1992), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• Quality in education : report (U.S. G.P.O. :, 1992), by Space United States. Congress. House. Committee on Science and Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldrige Quality Award : has it made a difference? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, first session, February 18, 1993. (U.S. G.P.O. :, 1993), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldrige National Quality Award : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, February 9, 1994. (U.S. G.P.O. :, 1994), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• The Malcolm Baldridge National Quality Awards Program : an oversight review from its inception : hearing before the Subcommittee on Technology of the Committee on Science, U.S. House of Representatives, One Hundred Fourth Congress, first session, October 18, 1995. (U.S. G.P.O. :, 1995), by United States House Subcommittee on Technology (page images at HathiTrust)
• The road to the Baldrige award : human resource aspects of strategic transformation (Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University, 1992), by Frank J. Wayno (page images at HathiTrust)

• Education and training for total quality management in the federal government. (U.S. Office of Personnel Management, Federal Quality Institute : [For sale by the U.S. G.P.O., Supt. of Docs., 1992), by Frank L. Lewis and Federal Quality Institute (U.S.) (page images at HathiTrust)

Items below (if any) are from related and broader terms.

• Quality improvement programs in ARL libraries (Association of Research Libraries, Office of Management Services, 1993), by Maureen Sullivan, Jack Siggins, and Association of Research Libraries Systems and Procedures Exchange Center (page images at HathiTrust)
• Total quality management : can its principles improve health care delivery, especially to the urban poor? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, June 28, 1994. (U.S. G.P.O. :, 1994), by Space United States. Congress. House. Committee on Science (page images at HathiTrust)
• A guide for implementing total quality management : state-of-the-art report (The Center, 1990), by Theodore Crosier, Rome Air Development Center, and Reliability Analysis Center (U.S.) (page images at HathiTrust)
• Case studies from the quality improvement support system (Agency for Health Care Policy and Research, Dept. of Health and Human Services, U.S. Public Health Service, 1997), by Heddy Reid, Randie Siegel, Elinor Walker, David H. Gustafson, and United States. Agency for Health Care Policy and Research (page images at HathiTrust)
• Leadership for total Army quality : gives us the edge. (Dept. of the Army, 1993), by United States. Dept. of the Army (page images at HathiTrust)
• Pollution prevention : the environmental side of total quality (U.S. Environmental Protection Agency, 1992), by F. Henry Habicht, Educations United States. Environmental Protection Agency. Office of Communications, and Minn.) Summer National Meeting of the American Institute of Chemical Engineers (1992 : Minneapolis (page images at HathiTrust)
• The quality approach (Air Force Quality Institute, 1996), by Air Force Quality Institute (U.S.) (page images at HathiTrust)

• Resources for the implementation of total quality management (TQM) : in education, in nonprofits, and in the service sector (Office of Management Services, Association of Research Libraries, 1992), by Anne Blankenbaker, Maureen Sullivan, and Association of Research Libraries. Office of Management Services (page images at HathiTrust)

• Launching total quality management in the Bureau of Mines : a case study : quality improvement report, October 1990 through September 1992 (U.S. Dept. of the Interior, Bureau of Mines, 1992), by Julie N. Walker and Sheri L. Harris (page images at HathiTrust)

More items available under broader and related terms at left.