| Title: | Call Center Benchmarking: How Good is "Good Enough" |
| Author: | Anton, Jon |
| Author: | Gustin, David, 1962- |
| Contributor: | Spit, Stijn |
| Note: | West Lafayette, IN: Ichor Business Books, c2000 |
| Link: | PDF with commentary at Purdue |
| Stable link here: | https://onlinebooks.library.upenn.edu/webbin/book/lookupid?key=olbp91482 |
| Subject: | Call centers -- United States -- Management |
| Subject: | Benchmarking (Management) -- United States |
| Call number: | HG1616 .C29 A57 2000 |
| Other copies: | Look for editions of this book at your library, or elsewhere. |
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