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Wake Up Your Call Center: Humanizing Your Interaction Hub

Title:Wake Up Your Call Center: Humanizing Your Interaction Hub
Author:
Note:third edition; West Lafayette, IN: Ichor Business Books, c2000
  
Link:
Stable link here:https://onlinebooks.library.upenn.edu/webbin/book/lookupid?key=olbp93459
  
Subject:Customer services -- Management
Subject:Call centers -- Management
Call number:HF5415.5 .D19 2000
Other copies:Look for editions of this book at your library, or elsewhere.

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