| Title: | Working the Phones: Control and Resistance in Call Centres |
| Author: | Woodcock, Jamie |
| Note: | London: Pluto Press, c2017 |
| Link: | PDF with commentary at oapen.org |
| Stable link here: | https://onlinebooks.library.upenn.edu/webbin/book/lookupid?key=olbp96493 |
| Subject: | Call centers -- Social aspects -- Great Britain |
| Subject: | Call center agents -- Great Britain |
| Call number: | HE8788 .W663 2017 |
| Other copies: | Look for editions of this book at your library, or elsewhere. |
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