Customer services -- United States -- Handbooks, manuals, etc.See also what's at your library, or elsewhere.
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Filed under: Customer services -- United States -- Handbooks, manuals, etc. Navy customer service manual. (Naval Education and Training Program Development Center], 1984), by Naval Education and Training Program Development Center (page images at HathiTrust) Navy customer service manual. (Naval Education and Training Program Management Support Activity, 1989), by Naval Education and Training Program Management Support Activity (U.S.) (page images at HathiTrust) Navy customer service manual (The Activity ;, 1993), by Edward L. Prater and Naval Education and Training Program Management Support Activity (U.S.) (page images at HathiTrust) Customer service course, student manual (Federal Emergency Management Agency, 2000), by United States Federal Emergency Management Agency (page images at HathiTrust) Customer service course, instructor guide (Federal Emergency Management Agency, 2000), by United States Federal Emergency Management Agency (page images at HathiTrust)
Items below (if any) are from related and broader terms.
Filed under: Customer services -- United States Customer services national telephone directory. (U.S. Postal Service, 1984), by United States Postal Service (page images at HathiTrust) Report on IRS problem resolution program for handling taxpayer complaints (U.S. Govt. Print. Off. :, 1978), by United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight (page images at HathiTrust) Putting customers first : standards for serving the American people ([Executive Office of the President] :, 1994), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust) Serving the American public (National Performance Review, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust) Works better and costs less (The Review :, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust) Implementing the National Performance Review's information technology recommendations (The Review, 1995), by National Performance Review (U.S.) and United States. Government Information Technology Services Working Group. Customer Service Improvement Team (page images at HathiTrust) Standards for serving the American people ([Executive Office of the President] :, 1995), by National Performance Review (U.S.), Al Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust) Governing in a balanced budget world (National Performance Review :, 1996), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust) Best practices in customer-driven strategic planning (National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust) More systematic customer focus needed (The Office ;, 1993), by United States General Accounting Office (page images at HathiTrust; US access only) Blair House papers : January 1997 (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust) Best practices in customer-driven strategic planning (National Performance Review, 1997), by National Performance Review (U.S.) (page images at HathiTrust) EPA's customer service plan (U.S. Environmental Protection Agency, Policy, Planning, and Evaluation, 1995), by Planning United States. Environmental Protection Agency. Office of Policy (page images at HathiTrust) Standards for serving the American people (Executive Office of the President, 1997), by National Performance Review (U.S.), Albert Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust) Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999. (U.S. G.P.O. :, 2000), by Information United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management (page images at HathiTrust) Our commitment to quality (U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 1998), by United States. Dept. of Labor. Pension and Welfare Benefits Administration (page images at HathiTrust) Customer services directory : central region (The Service, 1983), by United States Postal Service (page images at HathiTrust) Tax administration : IRS can improve on the success of its problem resolution program : report to congressional requesters (The Office, 1987), by United States General Accounting Office (page images at HathiTrust) Customer Supply Center : Region 3. (U.S. General Services Administration, Federal Supply Service, 1990), by United States. Federal Supply Service (page images at HathiTrust) Putting customers first : standards for serving the American people (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust) Customer service standards of the National Archives and Records Administration. (National Archives and Records Administration, 2003), by United States National Archives and Records Administration (page images at HathiTrust)
Filed under: Customer services -- United States -- Bibliography
Filed under: Customer services -- United States -- Evaluation HR practices and customer satisfaction : the mediating link of commitment (Center for Advanced Human Resource Studies, Cornell University, 2001), by Lisa M. Moynihan (page images at HathiTrust) Airline service improvements : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, first session, April 11, 2007. (Washington, DC : For sale by the Superintendent of Documents, U.S. G.P.O., 2013), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust)
Filed under: Customer services -- United States -- Technological innovations
Filed under: Airlines -- Customer services -- United States Airline customer service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000. (U.S. G.P.O. :, 2004), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust) Department of Transportation Inspector General's final report on airline customer service (U.S. G.P.O. :, 2004), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust) Mishandled baggage : problems and solutions : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Ninth Congress, second session, May 3, 2006. (U.S. G.P.O. :, 2006), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Aviation consumer issues : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, April 20, 2007. (U.S. G.P.O. :, 2007), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Airline and airport holiday travel preparations : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, November 15, 2007. (U.S. G.P.O. :, 2007), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Airline delays and consumer service : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, first session, September 26, 2007. (U.S. G.P.O. :, 2007), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Aviation delays and consumer issues : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, second session, April 9, 2008. (U.S. G.P.O. :, 2008), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Airline Passenger Fairness Act (S. 383) : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, first session, March 11, 1999. (U.S. G.P.O. :, 2001), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust) Airline Customer Service Improvement Act : report of the Committee on Commerce, Science, and Transportation on S. 319. (U.S. G.P.O., 2001), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust) Air transportation, customer problems and solutions (U.S. G.P.O. :, 2002), by Natural Resources United States. Congress. House. Committee on Government Reform. Subcommittee on Energy Policy (page images at HathiTrust) Congestion and delays : the impact on passengers and possible solutions : hearing before the Subcommittee on Aviation Operations, Safety, and Security of the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, first session, September 27, 2007. (U.S. G.P.O. :, 2012), by Science United States. Congress. Senate. Committee on Commerce (page images at HathiTrust) Aviation consumer issues : emergency contingency planning and outlook for summer travel : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Eleventh Congress, first session, May 20, 2009 (U.S. G.P.O. :, 2009), by United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation (page images at HathiTrust) Filed under: Banks and banking -- Customer services -- United States Initiatives to broaden access to the financial mainstream (U.S. G.P.O. :, 2003), by United States. Congress. House. Committee on Financial Services. Subcommittee on Financial Institutions and Consumer Credit (page images at HathiTrust) Emerging electronic methods for making retail payments. (Congress of the U.S., Congressional Budget Office :, 1996), by United States Congressional Budget Office (page images at HathiTrust) Government check cashing, "Lifeline" checking, and the Community Reinvestment Act : hearings before the Subcommittee on Consumer and Regulatory Affairs of the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred First Congress, first session, on S. 906 ... S. 907 ... S. 909 ... June 6 and 7, 1989. (U.S. G.P.O. :, 1990), by Housing United States. Congress. Senate. Committee on Banking (page images at HathiTrust) Raul Salinas, Citibank, and alleged money laundering (The Office, 1998), by United States General Accounting Office and United States. Congress. Senate. Committee on Governmental Affairs. Permanent Subcommittee on Investigations (page images at HathiTrust) Filed under: Cell phone services industry -- Customer services -- United States Consumer wireless issues : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, first session, October 17, 2007. (U.S. G.P.O. :, 2012), by United States Senate Committee on Commerce, Science, and Transportation (page images at HathiTrust) Filed under: Customer services -- Government policy -- United StatesFiled under: Customer services -- Law and legislation -- United StatesFiled under: Customer services -- Standards -- United StatesFiled under: Financial institutions -- Customer services -- United States Government check cashing, "Lifeline" checking, and the Community Reinvestment Act : hearings before the Subcommittee on Consumer and Regulatory Affairs of the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred First Congress, first session, on S. 906 ... S. 907 ... S. 909 ... June 6 and 7, 1989. (U.S. G.P.O. :, 1990), by Housing United States. Congress. Senate. Committee on Banking (page images at HathiTrust)
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