The Online Books Page

Customer services -- Standards

See also what's at your library, or elsewhere.

• Customer services
• Standards

• Customer services -- Standards -- United States

• Standards for serving the American people ([Executive Office of the President] :, 1995), by National Performance Review (U.S.), Al Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust)

Items below (if any) are from related and broader terms.

• Technical Service in the American Economy: A Problem in Marketing Management (Michigan Business Studies v16 #1; 1962), by James G. Hauk (page images at HathiTrust (title page missing))
• Improving customer service : accompanying report of the National Performance Review, Office of the Vice President. (The Review :, 1994), by National Performance Review (U.S.), Al Gore, and United States. Office of the Vice President (page images at HathiTrust)
• Customer service : Economic Research Service, National Agricultural Statistics Service, World Agricultural Outlook Board : a customer guide. (U.S. Dept. of Agriculture, 1996) (page images at HathiTrust)
• Telephone courtesy & client service (Crisp Publications, 1987), by Lloyd C. Finch and American Veterinary Medical Association (page images at HathiTrust)
• U.S. export assistance centers seek to improve services (The Office, 1999), by United States General Accounting Office (page images at HathiTrust)
• Psychological contracts, OCB and customer service : an exploratory examination (Center for Advanced Human Resource Studies, Cornell University, ILR School, 1995), by Donna Blancero, C. Lakshman, and Scott A. Johnson (page images at HathiTrust)
• Extending social learning theories to collectivist cultures : effect of behavior modeling training, service orientation and language skills on service skills and behaviors (Center for Advanced Human Resource Studies, Cornell University, ILR School, 1996), by Michelle M. Najjar and John W. Boudreau (page images at HathiTrust)
• Customer service employees and discretionary service behavior : a psychological contract model (Center for Advanced Human Resource Studies, Cornell University, ILR School, 1997), by Donna Blancero and Scott A. Johnson (page images at HathiTrust)
• Problems in retail selling; 200 customer comments followed by discussion questions and projects (Simmons College, Prince School of Retailing, 1949), by Irene McAllister Chambers (page images at HathiTrust; US access only)
• Seeds of commerce helping others foster economic growth (Washington, DC : United States Government Printing Office, 1997., 1997), by John C. O'Conor and United States. Department of Commerce. Office of Management and Organization (page images at HathiTrust)
• Customer service standards of the National Archives and Records Administration. (National Archives and Records Administration, 2003), by United States National Archives and Records Administration (page images at HathiTrust)
• Log lines (DLA, 1994), by United States. Defense Logistics Agency and United States. Defense Logistics Agency. Materiel Management Customer Communications Team (page images at HathiTrust)

• HR practices and customer satisfaction : the mediating link of commitment (Center for Advanced Human Resource Studies, Cornell University, 2001), by Lisa M. Moynihan (page images at HathiTrust)

• Be Polite to All (London: Dean and Son, ca. 1857) (multiple formats at archive.org)
• Be polite to all. (Dean & Son, 11, Ludgate Hill, 1857), by Dean & Son (page images at HathiTrust)

• Telephone courtesy and client service (Crisp Publications, 1999), by Lloyd C. Finch and American Veterinary Medical Association (page images at HathiTrust)
• Navy customer service manual. (Dept. of Defense, Dept. of the Navy, Naval Education and Training Support Command : for sale by the Supt. of Docs., U.S. Govt. Print. Off., 1978), by United States. Naval Education and Training Command (page images at HathiTrust)

• Wake Up Your Call Center: Humanizing Your Interaction Hub (third edition; West Lafayette, IN: Ichor Business Books, c2000), by Rosanne D'Ausilio (PDF at Purdue)

• Customer services national telephone directory. (U.S. Postal Service, 1984), by United States Postal Service (page images at HathiTrust)
• Report on IRS problem resolution program for handling taxpayer complaints (U.S. Govt. Print. Off. :, 1978), by United States. Congress. House. Committee on Ways and Means. Subcommittee on Oversight (page images at HathiTrust)
• Putting customers first : standards for serving the American people ([Executive Office of the President] :, 1994), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Serving the American public (National Performance Review, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Works better and costs less (The Review :, 1995), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Implementing the National Performance Review's information technology recommendations (The Review, 1995), by National Performance Review (U.S.) and United States. Government Information Technology Services Working Group. Customer Service Improvement Team (page images at HathiTrust)
• Standards for serving the American people ([Executive Office of the President] :, 1995), by National Performance Review (U.S.), Al Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust)
• Governing in a balanced budget world (National Performance Review :, 1996), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• Best practices in customer-driven strategic planning (National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997), by National Performance Review (U.S.) and Al Gore (page images at HathiTrust)
• More systematic customer focus needed (The Office ;, 1993), by United States General Accounting Office (page images at HathiTrust; US access only)
• Blair House papers : January 1997 (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Best practices in customer-driven strategic planning (National Performance Review, 1997), by National Performance Review (U.S.) (page images at HathiTrust)
• EPA's customer service plan (U.S. Environmental Protection Agency, Policy, Planning, and Evaluation, 1995), by Planning United States. Environmental Protection Agency. Office of Policy (page images at HathiTrust)
• Standards for serving the American people (Executive Office of the President, 1997), by National Performance Review (U.S.), Albert Gore, Bill Clinton, and United States Executive Office of the President (page images at HathiTrust)
• Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999. (U.S. G.P.O. :, 2000), by Information United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management (page images at HathiTrust)
• Our commitment to quality (U.S. Dept. of Labor, Pension and Welfare Benefits Administration, 1998), by United States. Dept. of Labor. Pension and Welfare Benefits Administration (page images at HathiTrust)
• Customer services directory : central region (The Service, 1983), by United States Postal Service (page images at HathiTrust)
• Tax administration : IRS can improve on the success of its problem resolution program : report to congressional requesters (The Office, 1987), by United States General Accounting Office (page images at HathiTrust)
• Customer Supply Center : Region 3. (U.S. General Services Administration, Federal Supply Service, 1990), by United States. Federal Supply Service (page images at HathiTrust)
• Putting customers first : standards for serving the American people (National Performance Review, 1997), by National Performance Review (U.S.), Al Gore, and Bill Clinton (page images at HathiTrust)
• Customer service standards of the National Archives and Records Administration. (National Archives and Records Administration, 2003), by United States National Archives and Records Administration (page images at HathiTrust)

• More systematic customer focus needed (The Office ;, 1993), by United States General Accounting Office (page images at HathiTrust; US access only)

• Government check cashing, "Lifeline" checking, and the Community Reinvestment Act : hearings before the Subcommittee on Consumer and Regulatory Affairs of the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred First Congress, first session, on S. 906 ... S. 907 ... S. 909 ... June 6 and 7, 1989. (U.S. G.P.O. :, 1990), by Housing United States. Congress. Senate. Committee on Banking (page images at HathiTrust)
• Service in banking (Home Bank of Canada, 1919), by Home Bank of Canada (page images at HathiTrust; US access only)

• Power source disclosure program prerulemaking draft regulations : staff report (California Energy Commission, 2011), by Lorraine Gonzalez and California Energy Commission. Renewable Energy Office (page images at HathiTrust)

• U.S. export assistance centers seek to improve services (The Office, 1999), by United States General Accounting Office (page images at HathiTrust)

• Government check cashing, "Lifeline" checking, and the Community Reinvestment Act : hearings before the Subcommittee on Consumer and Regulatory Affairs of the Committee on Banking, Housing, and Urban Affairs, United States Senate, One Hundred First Congress, first session, on S. 906 ... S. 907 ... S. 909 ... June 6 and 7, 1989. (U.S. G.P.O. :, 1990), by Housing United States. Congress. Senate. Committee on Banking (page images at HathiTrust)

• Becoming a customer focused, Goddard. (NASA Goddard Space Flight Center, 1998), by Goddard Space Flight Center (page images at HathiTrust)

• Welfare work for policy-holders : conducted by the Metropolitan Life Insurance Company. (Metropolitan Life Insurance Company, 1915), by Metropolitan Life Insurance Company (page images at HathiTrust)

• U.S. export assistance centers seek to improve services (The Office, 1999), by United States General Accounting Office (page images at HathiTrust)

• Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs and the Veterans' Training and Employment Service, Department of Labor : joint hearing before the Subcommittee on Compensation, Pension, Insurance, and Memorial Affairs and Subcommittee on Education, Training, Employment and Housing of the Committee on Veterans' Affairs, House of Representatives, One Hundred Fourth Congress, second session, June 12, 1996. (U.S. G.P.O. :, 1996), by Pension United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Compensation and Training United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Education (page images at HathiTrust)

• Customer service expectations and measures being undertaken to improve the overall quality of service delivery at the Department of Veterans Affairs and the Veterans' Training and Employment Service, Department of Labor : joint hearing before the Subcommittee on Compensation, Pension, Insurance, and Memorial Affairs and Subcommittee on Education, Training, Employment and Housing of the Committee on Veterans' Affairs, House of Representatives, One Hundred Fourth Congress, second session, June 12, 1996. (U.S. G.P.O. :, 1996), by Pension United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Compensation and Training United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Education (page images at HathiTrust)

More items available under broader and related terms at left.